Refund & Return Policy

Last Updated: 7 Jun 2026

Because each product is made to order, we generally do not accept returns or exchanges for:

• Incorrect size selection by the customer

• Buyer's remorse

• Preference changes

• Orders placed by mistake

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.

Please include:

• Order number

• Description of the issue

• Photographs showing the problem

If the issue is verified, we will provide a replacement or refund at no additional cost.

Lost Packages

If a package appears lost in transit, please contact us. We will work with the shipping carrier and fulfillment provider to resolve the issue.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Contact

Email: contact@catmoda.com